Enchant MCP by usefulapi

Last 30 days

Uptime

100%

Response time

257 ms typical, 257 ms slowest 5%

Last check

2 h ago

Next check

in 4 h

How to call it

Add it to any MCP client that supports remote servers.

{
  "mcpServers": {
    "enchant-mcp-by-usefulapi": {
      "type": "http",
      "url": "https://enchant.usefulapi.io/mcp"
    }
  }
}

16 tools

• enchant_list_tickets

  List and filter tickets (newest first by default). Enchant REST: GET /tickets. Use user_ids ["null"] for unassigned tickets. Each result has a short summary; use enchant_get_ticket for messages.

• enchant_get_ticket

  Get one ticket by id. Embed related data with `embed`: messages (the conversation: replies and notes), customer, user, inbox, labels. Each embedded type costs 1 extra rate-limit credit. Enchant REST: GET /tickets/{id}.

• enchant_list_users

  List the help desk users (agents): id, name, email. Use the ids to assign tickets and to author replies and notes. Enchant REST: GET /users.

• enchant_list_customers

  List customers, or find one by contact: set contact_type and contact_value (for example email + an address). Enchant REST: GET /customers.

• enchant_get_customer

  Get one customer by id, with the contacts (emails, phones, Twitter names). Enchant REST: GET /customers/{id}.

• enchant_get_attachment

  Get the metadata of an attachment (name, size, MIME type) by id; attachment ids appear in ticket messages. Enchant REST: GET /attachments/{id}.

• enchant_create_ticket

  WRITE: create an email ticket. Give customer_id, or a customer (matched by contact email, created if new). Optionally add the customer's first message with body (needs the customer's email). Enchant REST: POST /tickets.

• enchant_update_ticket

  WRITE: change a ticket: state (open, hold, closed), assignee, inbox, subject, spam or trash (not both true). label_ids REPLACES all labels (empty array clears them); use enchant_add_ticket_labels to keep existing ones. Enchant REST: PATCH /tickets/{id}.

• enchant_add_ticket_labels

  WRITE: add one or more labels to a ticket without changing its other labels. Enchant REST: PUT /tickets/{id}/labels/{label_ids}.

• enchant_remove_ticket_labels

  WRITE: remove one or more labels from a ticket; its other labels stay. Enchant REST: DELETE /tickets/{id}/labels/{label_ids}.

• enchant_reply_to_ticket

  WRITE: send an outbound reply on a ticket. This SENDS A REAL EMAIL to the customer address in `to`. Use enchant_add_note for an internal note. Enchant REST: POST /tickets/{id}/messages (type reply, direction out).

• enchant_add_note

  WRITE: add an internal note to a ticket (not sent to the customer). Enchant REST: POST /tickets/{id}/messages (type note).

• enchant_create_customer

  WRITE: create a customer with optional contacts (email, twitter, phone). Enchant REST: POST /customers.

• enchant_update_customer

  WRITE: update a customer's name or summary. If `contacts` is given, it REPLACES the contact list; use enchant_add_customer_contact to add one. Enchant REST: PATCH /customers/{id}.

• enchant_add_customer_contact

  WRITE: add one contact (email, twitter or phone) to a customer. Enchant REST: POST /customers/{id}/contacts.

• enchant_delete_customer_contact

  WRITE, DELETES DATA: remove one contact from a customer. Enchant REST: DELETE /customers/{id}/contacts/{contact_id}.

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