Nexwin

Reliability

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How to connect

Add it to any MCP client that supports remote servers.

{
  "mcpServers": {
    "nexwin": {
      "type": "http",
      "url": "https://mcp.nexwin.com.au/mcp"
    }
  }
}

22 tools

• about_nexwin

  Explains what Nexwin is and how to sign up. Use when the user asks what Nexwin is, what it does, or how to get started — no account connection needed.

• get_bookings

  Lists the connected Nexwin account's appointments/bookings in a date range (max 30 days, first 25 results). Each booking includes its appointmentId and teamMemberId (needed for reschedule_booking and cancel_booking), exact ISO startTime/endTime, and timezone. Requires a…

• list_team_members

  Lists the connected Nexwin account's active team members with their teamMemberId and timezone. Call this before create_booking to get a real teamMemberId and the timezone to book in. Requires a connected account.

• get_call_chat_history

  Lists recent calls or chats for the connected Nexwin account in a date range, without full transcripts. Requires a connected account.

• get_call_chat_detail

  Fetches the full transcript and detail for one call or chat, by id. Requires a connected account.

• get_account_usage_summary

  Plan, subscription status, minutes/messages used this period, and wallet balance for the connected Nexwin account.

• create_booking

  Creates a new appointment on the connected Nexwin account and emails the customer a confirmation. Executes immediately. Get teamMemberId and timezone from list_team_members first. Online bookings require customerEmail and create a Zoom meeting; in-person bookings need…

• reschedule_booking

  Moves an existing booking (appointmentId from get_bookings) to a new time and emails the customer about the change. Before calling, tell the user which booking (customer, current time) is moving to which new time, and get their explicit yes; then pass confirm: true. Executes as…

• cancel_booking

  Cancels a booking (appointmentId from get_bookings) by PERMANENTLY DELETING it — it will not appear afterwards, even as canceled. Also removes its Zoom meeting and calendar event and emails the customer a cancellation. Cannot be undone. Before calling, tell the user which…

• get_activity_summary

  Summarises what happened on the connected Nexwin account over a period: the answer to "what's happened the last two days?" or "anything I need to follow up?". Returns totals for calls and for chats (how many, resolved, needing follow-up, transferred to staff, sentiment, bookings…

• find_customer

  Looks up customers on the connected Nexwin account by part of a name, phone number or email address. Returns contact details, how often they've called or chatted, and what their last conversation was about. Use for "has Sam called before?" or "what did Sam want last time?".

• get_ai_setup

  Shows how the connected account's AI receptionist is set up right now, as callers hear it: business name, about text and address, the How to Handle Calls handbook, the receptionist's name and greetings, what it does after hours, whether confirmation emails go out, the service…

• update_ai_setup

  Changes how the connected account's AI receptionist answers, and puts the change live for real callers straight away. Editable fields: businessName, aboutYourBusiness (max 500 characters), businessAddress, handbook (the How to Handle Calls instructions), assistantName…

• restore_ai_setup_version

  Undoes changes made with update_ai_setup or update_service_area by putting those same settings back to what they were in an earlier published version (version numbers come from get_ai_setup or from an update result). Goes live for callers straight away and is itself saved as a…

• update_service_area

  Changes which places the connected account's AI receptionist serves, and puts the change live for real callers straight away. In Australia the area is one list that can mix whole states, councils, suburbs and postcodes (a postcode adds every suburb in it); in Qatar it is a list…

• invite_team_member

  Emails someone an invitation to join the connected Nexwin account with their own login. They become a team member once they accept; the link expires after 24 hours. Use add_team_member instead for a person who only needs to be bookable and won't sign in. The invitee starts with…

• add_team_member

  Adds a person to the connected Nexwin account's team without a login, so bookings can be made with them. Nobody is emailed. Use invite_team_member instead if they need to sign in. Set isInternalOnly for someone callers should never be told about by name. Returns the new…

• update_team_member

  Changes a team member's settings (teamMemberId from list_team_members): their timezone, role, how much notice they need before a booking (leadTimeMinutes), the travel gap kept around each of their bookings (travelBufferMinutes), or whether their name is hidden from callers…

• remove_team_member

  PERMANENTLY removes a team member (teamMemberId from list_team_members) from the connected Nexwin account. If they have a login it is deleted, so they can no longer sign in, and their connected calendars are disconnected. Cannot be undone; they would have to be invited again…

• list_assets

  Lists the bookable assets on the connected Nexwin account: things customers book rather than people, such as hotel rooms, campsites, vehicles or equipment. Shows each asset's type, how many identical units it has, how it is booked and its check-in and check-out times. Call this…

• add_assets

  Adds bookable assets (rooms, campsites, vehicles, equipment) to the connected Nexwin account, up to 100 in one call, and tells the live receptionist about them. Use it to set up a whole list the user has pasted or uploaded. All of them are added or none: if any row is invalid…

• import_customers

  Adds customers to the connected Nexwin account, up to 200 in one call, from a list the user has pasted or uploaded. The receptionist then recognises them by phone number when they call. A row whose phone number or email already belongs to a customer is skipped, as is a row with…

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