Support Agent Admin by Nova (CIVAI)

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How to connect

Add it to any MCP client that supports remote servers.

{
  "mcpServers": {
    "support-agent-admin-by-nova-civai": {
      "type": "http",
      "url": "https://nova.civai.co/mcp/agents/support-agent-admin"
    }
  }
}

90 tools

• admin__list_agents

  List all Support Agents for the signed-in owner.

• admin__list_top_agents

  List busiest CRM agents (limit 5–10).

• admin__get_agent

  Return full agent metadata including chat/public/iframe links.

• admin__get_agent_analytics

  Pipeline overview on one agent_id (totals + top visitors).

• admin__list_sessions

  Filtered drill-down on visitor sessions (requires filter_by).

• admin__get_chat

  Open a lead chat by visitor_id, email, phone, or contact handle.

• admin__pending_reply_count

  Count pending replies on an agent.

• admin__create_agent

  Create a new Support Agent for CRM/outreach.

• admin__update_agent

  Update Support Agent settings (partial patch — only send fields to change).

• admin__delete_agent

  Permanently delete a Support Agent.

• admin__import_contacts

  Import contacts onto an agent.

• admin__send_message

  Send follow-up via WhatsApp, email, or Instagram.

• admin__send_followup

  Send follow-up via admin_followup channels.

• admin__bulk_followup

  Bulk follow-up to filtered visitors.

• admin__list_attachments

  List knowledge-base attachments on a Support Agent.

• admin__get_attachment_content

  Read converted markdown or database schema summary for one attachment.

• admin__upload_attachments

  Upload files to agent KB (PDF/DOCX/TXT → prose; CSV/XLSX/SQLite → database).

• admin__regenerate_attachment

  Re-process one attachment (re-convert or re-extract schema).

• admin__delete_attachment

  Delete one agent KB attachment.

• admin__get_crm_unreplied_alert_config

  Read CRM unreplied digest email settings.

• admin__update_crm_unreplied_alert_config

  Update CRM unreplied digest email settings.

• admin__upload_agent_icon

  Upload agent icon (JPEG/PNG/WebP, max 2MB, base64).

• admin__compose_draft

  AI-compose a draft reply for one visitor session (Zap; does not send).

• admin__end_conversation

  Mark visitor conversation ended (stops IG/WA follow-ups).

• admin__resume_conversation

  Resume a paused visitor conversation.

• admin__bulk_delete_sessions

  Delete multiple visitor sessions and their files.

• admin__list_session_labels

  List visitor session label catalog for an agent.

• admin__update_session_label

  Update catalog label (e.g. disable_auto_reply).

• admin__set_session_labels

  Replace labels on one visitor session.

• admin__bulk_set_session_labels

  Merge labels onto multiple visitor sessions.

• admin__list_channel_accounts

  List available channel accounts for assignment (IG, X, Telegram, SMTP).

• admin__assign_whatsapp_account

  Assign or remove WhatsApp Web account on agent.

• admin__assign_instagram_account

  Assign or remove Instagram account on agent.

• admin__assign_x_account

  Assign main X account on agent (inbound DMs and replies). One agent per handle.

• admin__assign_x_campaign_account

  Assign campaign X account: outbound only, borrows login from another agent's main account.

• admin__assign_telegram_account

  Assign or remove Telegram account on agent.

• admin__assign_jiji_account

  Assign or remove Jiji account on agent.

• admin__assign_smtp_account

  Assign or remove SMTP account on agent.

• admin__set_pool_mode

  Enable/disable pool fallback for x, instagram, or telegram channel.

• admin__list_followup_runs

  List bulk follow-up runs for an agent.

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